Terms & Conditions

 Welcome to Velro. By accessing and using our website, you agree to the following terms and conditions. Please read them carefully before making any purchase.

1. Introduction

Velro is an online fashion and lifestyle platform offering clothing and related products across Bangladesh. These Terms & Conditions govern your use of our website and services. By visiting our website or placing an order, you agree to be bound by these terms.

2. Use of Website

By using this website, you confirm that:

  • You are at least 18 years old or using the site under the supervision of a parent/guardian

  • The information you provide is accurate and complete

  • You will not use the website for any unlawful or unauthorized purpose

We reserve the right to refuse service to anyone at any time for valid business reasons.

3. Product Information

We aim to ensure that all product details, descriptions, and images are accurate. However:

  • Actual product color may vary slightly depending on screen settings

  • Product measurements may have minor differences

  • Product availability may change without notice

Velro reserves the right to discontinue any product at any time.

4. Order Acceptance

After placing an order, you may receive an order confirmation. This does not guarantee acceptance. We reserve the right to:

  • Cancel or limit quantities

  • Refuse orders due to incorrect pricing

  • Reject suspicious or fraudulent transactions

5. Pricing & Payments

All prices are listed in Bangladeshi Taka (BDT).

Accepted payment methods include:

  • Cash on Delivery (COD)

  • Mobile banking (bKash, Nagad, Rocket)

  • Debit/Credit cards

  • Online payment gateway

Prices may change without prior notice.

6. Shipping & Delivery

We deliver throughout Bangladesh.

Estimated delivery:

  • Major cities: 2–4 business days

  • Outside major cities: 3–7 business days

Delivery time may vary due to weather, courier operations, or public holidays.

7. Exchange & Return

Customers may request an exchange or return within 7 days of receiving the product, subject to:

  • Wrong item received

  • Damaged or defective product

  • Size issue (if exchange stock available)

Conditions:

  • The product must be unused

  • Tags and original packaging must be intact

  • Proof (image/video) may be requested

8. User Responsibilities

You agree not to:

  • Use false information while ordering

  • Interfere with website security

  • Copy or misuse of website content

  • Attempt unauthorized access to our systems

Violation may result in account restriction or legal action.

9. Intellectual Property

All content on this website, including:

Brand name, Logo, Images, Text, Graphics, Product designs

are owned by Velro and protected under applicable copyright laws.

10. Privacy

Customer information is used only for:

  • Order processing

  • Delivery

  • Customer support

  • Marketing updates (with consent)

We do not sell personal data to third parties.

11. Limitation of Liability

Velro shall not be liable for:

  • Delivery delays caused by courier services

  • Technical issues or temporary website downtime

  • Indirect losses resulting from the use of our website

  • Product misuse after delivery

12. Changes to Terms

We may update these Terms & Conditions at any time. Updated versions will be posted on this page and will become effective immediately.

13. Contact Information

For any questions regarding these Terms & Conditions, contact:

Velro Customer Support
Email: brand.velro@gmail.com
Phone: +8801979822655
Address: Chattogram, Bangladesh

Thank you very much for staying with Velro.